Hi, I just completed payroll for 67 employees (all timesheets), which I spent under an hour working on. When trying to report to the ATO the screen span for ages, then I got a message to say that I had 0 cheques, 0 cash and 0 electronic transfers. No way to recover what I have done, I have lost the whole payroll. This is not the first time it has happened. Is there a reason for it?
Hi Support
I attempted to run payroll today for 66 employees and it failed.
Tested with 6 employees and it processed correctly.
Our organisation actually runs payroll for approximately 150 employees but we split it between two bookkeepers. We need the ability to be able to process in one batch as it is more time consuming and prone to error when splitting into smaller batches.
Could we investigate what is happening a bit further?
Thanks in advance.
Hi hcpfinance
This has been on ongoing issue ever since STP Phase 2 when MYOB forced all files with payroll online. Users reporting the issues you are encountering are advised by MYOB to break larger payrolls into batches of 10 or 20 employees - totally impractical. However due to MYOB's systems and software coding, this seems to be the only way to make it work, it simply cannot process large payroll runs.
My suggestion - if you have more than 50 employees go back offline and use a 3rd party STP reporting solution such as STP Creator. Your payroll processing will return to how it was before STP - meaning you can process payroll for hundreds of employees in one go, much quicker, and you can freely delete and re-enter if any payroll errors are identified.
After you process payroll, you run STP Creator which extracts all the payroll data from your MYOB file and sends it directly to the ATO. Once setup it takes a few minutes extra per pay. Much less than you will spend splitting into batches etc.
Yes you would lose access to the file from multiple locations (if you need this) however many users are online only because MYOB requires it for payroll reporting.
Regards
Gavin
Hello hcpfinance,
Sure thing. If you encounter any issues on the next pay run, don't hesitate to create a post again. We're happy to assist.
Best regards,
Doreen
Hi Doreen, I was just in processing again and split the batch into 2. The second batch was reported successfully just before I saw your reply so hopefully it is okay. We are done processing now for this fortnight but I will test again with the full list of employees next fortnight. Thanks for (hopefully) fixing the issue. Best regards, Leone
Hey hcpfinance,
The reason why you're seeing a zero amount on cheque, cash, and electronic in the process payments window is likely because there are too many employees to record and report in one batch. No worries, though—I was able to run a script on your file to fix the issue. Please try processing the pay run for at least 5 employees first to see if there are no more issues.
Best regards,
Doreen
