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BTSSS's avatar
BTSSS
Contributing Cover User
10 months ago

Payroll not recording or finalising

I haven't been able to process and finalise my payroll at all this payroll year since 1/7/23.  I thought this was because I hadn't finalised last years payroll but apparently this is not the case.  I can record the details to each employee, the problem seems to be when you get to the stage where it reports to STP - it shows 0 pays processed!  It is now getting urgent and I need some help please.  Impossible to even find the phone number and the LiveChat form asking me for my details won't even go through to the next stage.  Please help as I need to finalise two weeks of pays urgently!

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  • Martens's avatar
    Martens
    Experienced User
    10 months ago

    Hi,  are you able to run report for pay period and see balances and then once submitted to STP its all 00 is that correct. What doe sthe status say once submitted pending. sending or authorised. Just trying to help if I can :) 

    • BTSSS's avatar
      BTSSS
      Contributing Cover User
      10 months ago

      Thanks Martens but doesn't show anything at all, its as if I haven't processed anything.  Shows no balances and no record of any ATO STP reporting etc.