A negative transaction was recorded in the bank file for payroll. This has resulted in a differing amount when trying to reconcile our bank feeds, eg. MYOB amount is less than the amount which was debited from our bank account. Can you please let me know how I can rectify this?
Hi LauraQ1,
If you'd prefer one-on-one help with this, the best way to reach our support team is through My Account. Once you're logged in, click Contact Support to lodge a case with the team.
You can also message MOCA, our virtual assistant, to request to be connected to our live chat team. Just to be upfront, wait times are quite long at the moment.
Regards,
Genreve
Hi Princess,
Can you please let me know how I can contact the support team directly for one-on-one support? It is extremely difficult to find how to do this!
Hi LauraQ1,
It’s a bit of a tricky one, so for the best way to handle it I’d recommend checking with your accountant or reaching out to our support team for some one-on-one help. You can also work through the payroll clearing account steps in this forum post, or look at reversing the negative transaction if that fits your situation better.
Cheers,
Princess
