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Contributing User

6 years ago

Solved

Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen

I'm comparing past and current employee YTD earnings in the Payroll Reporting Centre (EOFY Finalisation screen) against Payroll Activity Summary Report information. Some (but not all) terminated employee's YTD's on the Payroll Reporting Centre EOFY Finalisation screen are incorrect. However, when i look back at the YTD data reported to the ATO at the time of their final pay, the YTD info was correct then. I'm concerned that I won't be able to submit accurate EOFY Finalisation information to the ATO. Please Help!

euroform
6 years ago
Hi Andrew_Y

Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

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Andrew_Y
Former Staff
6 years ago
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Hello euroform

Welcome to the MYOB Community Forums and thank you for taking your time to post your issue.

Is it possible to know if you are getting incorrect YTD for specific categories for those particular employees or for all YTD categories for those employees? If it is happening to a handful of employees it may be worthwhile checking their (the affected employees) equivalent setups against those who are coming through correctly.

You may find this article regarding Terminating an employee in STP reporting useful.

To assist in trying to find what is causing the discrepancy, any additional specifics about the area in which they are occurring, and what scope of them happening would be most helpful and greatly appreciated.
- euroform
  Contributing User
  6 years ago
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  Hi Andrew_Y
  
  Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.
Harry_Marriott
Contributing Cover User
6 years ago
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Yes I have the same problem to, I do not understand why this is?
Hopefully someone can help
- Harry_Marriott
  Contributing Cover User
  6 years ago
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  Thankyou everyone for your advice.
  I did de terminate some employees, complete a zero pay and sent to the ATO.
  This fixed the problem and made the EOY finalisition report agree to YTD,
  
  Thank you again
  Regards
  
  Harry
- Andrew_Y
  Former Staff
  6 years ago
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  Hello Harry_Marriott
  
  With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns. If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you include them by replicating an Update Event ( reported $0 pay ) for them.
  
  If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.
  - martinha1395
    6 years ago
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    I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.
    
    Being left on hold with the STP Team for 2.5 hours doesn't help.
    
    I'm guessing someone there in India gave this one up as "too hard" and felt its easier to leave the Customer in limbo.
    
    Wonder if MYOB use the same call centre as the NBN

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Payroll Reporting Centre - Incorrect YTD's in EOFY Finalisation screen","moderationData":{"__ref":"ModerationData:moderation_data:584924"},"body":"

Hello euroform

Welcome to the MYOB Community Forums and thank you for taking your time to post your issue.

Is it possible to know if you are getting incorrect YTD for specific categories for those particular employees or for all YTD categories for those employees? If it is happening to a handful of employees it may be worthwhile checking their (the affected employees) equivalent setups against those who are coming through correctly.

You may find this article regarding Terminating an employee in STP reporting useful.

To assist in trying to find what is causing the discrepancy, any additional specifics about the area in which they are occurring, and what scope of them happening would be most helpful and greatly appreciated.

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Hello

Welcome to the MYOB Community Forums and thank you for taking your time to post your issue.

You may find this article regarding Terminating an employee in STP reporting useful.

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Hi Andrew_Y

Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

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Thanks for your reply. I have resolved this issue by running $0.00 pays for the affected employees, as recommended by the STP support team.

Yes I have the same problem to, I do not understand why this is?

Hopefully someone can help

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Yes I have the same problem to, I do not understand why this is?

Hopefully someone can help

Thankyou everyone for your advice.

I did de terminate some employees, complete a zero pay and sent to the ATO.

This fixed the problem and made the EOY finalisition report agree to YTD,

Thank you again

Regards

Harry

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Thankyou everyone for your advice.

I did de terminate some employees, complete a zero pay and sent to the ATO.

This fixed the problem and made the EOY finalisition report agree to YTD,

Thank you again

Regards

Harry

Hello Harry_Marriott

With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns. If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you include them by replicating an Update Event ( reported $0 pay ) for them.

If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2019-06-28T16:44:49.816+10:00","lastPublishTime":"2019-06-28T16:44:49.816+10:00","metrics":{"__typename":"MessageMetrics","views":2601},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:583677/message:589048","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:591393"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"810","rawBody":"

Hello

If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.

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I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.

Being left on hold with the STP Team for 2.5 hours doesn't help.

I'm guessing someone there in India gave this one up as \"too hard\" and felt its easier to leave the Customer in limbo.

Wonder if MYOB use the same call centre as the NBN

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I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.

Being left on hold with the STP Team for 2.5 hours doesn't help.

I'm guessing someone there in India gave this one up as \"too hard\" and felt its easier to leave the Customer in limbo.

Wonder if MYOB use the same call centre as the NBN

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