Payroll
When I got into payroll details and then into standard pay it says the pay frequency is weekly even though in the wages section it says the pay frequency is fortnightly. When I initially click on fortnightly in wages it changes in the standard pay section but if i go to another staff member and then back to the one I have already changed it doesn't save the updated information.
I am unable to change the standard pay section to fortnightly.
Hi debbie64
Thanks for verifying that this is happening in the Clearwater file as well. The next troubleshooting step is to sync the file to a different location and see if it makes a difference. See the help article Manual synchronisation for assistance with this.
Apologies for the back and forth required in troubleshooting this as we have to uncover whats causing this odd behavior in the system. Keep me posted and we'll proceed.