We have an employee who has a salary sacrifice super payment come out their wage each week. We have set up paysuper and when I go to process the payment I get a red cross for the salary sacrifice. I have checked what I can and all seems to be in order. The only difference I can see is that the super is an expense and the sacrifice is a deduction. Could you please advise me as to what might be wrong. Thanks
Hi Helen64,
Nice work double-checking the setup! If a payment shows a red cross error icon, some required information is missing or incorrect in your company file, either for the employee or their superannuation fund. The Pay Super transaction won’t be recorded until you fix the issue. Alternatively, you can proceed by selecting only the payment lines that don’t show the error icon to record those payments.
Please see this help page Troubleshooting Pay Super payments that will help you on resolving this issue.
Regards,
Earl
Thank you so much for your help. I have corrected the error and the payment has processed as it should. My apologies for wasting your time.
Regards
Helen
