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Mel3066's avatar
Mel3066
Contributing User
3 years ago

Problem Creating a Payroll ABAB Bank File

Hi,   I've just taken over payroll in the company I work for, although I have many years Myob Payroll experience in my previous company.  I have administrator access and I've sorted out adding myse...
Mel3066's avatar
Mel3066
Contributing User
3 years ago

Thank you Melisa, I was a "Trusted User" on my old work email account.  :)  

When I'm creating the bank file, this is what happens.. 

I got to "bank file" to create my ABA file

It gives me the error message and says it needs to close.  I'm unable to click on the "view error details" - nothing happens.  So I click on "check here for a solution" 

Then it takes me to the myob link and shows "system unauthorised access exception"

I've never had this happen before. 🤷‍♀️

 

**Edited: Screenshots removed by Moderator

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Mel3066, 

 

Thanks for the screenshots, can you please click on view error details on the error message that you receive and download the error log as .TXT file. Once downloaded can you please attach it to this thread so I can investigate further. 

  • Mel3066's avatar
    Mel3066
    Contributing User
    3 years ago

    Hi Melisa, I'm unable to download the error file, when I click on that nothing happens.

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      3 years ago

      Hi Mel3066, 

       

      After this error has appeared can you retrieve the diagnostic log (error log) manually, this post has instructions on how to retrieve this. Please upload it to this thread as a .TXT file. 

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