Forum Discussion

Mel3066's avatar
Mel3066
Contributing User
3 years ago

Problem Creating a Payroll ABAB Bank File

Hi,   I've just taken over payroll in the company I work for, although I have many years Myob Payroll experience in my previous company.  I have administrator access and I've sorted out adding myse...
Mel3066's avatar
Mel3066
Contributing User
3 years ago

Hi Melisa, I'm unable to download the error file, when I click on that nothing happens.

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Mel3066, 

 

After this error has appeared can you retrieve the diagnostic log (error log) manually, this post has instructions on how to retrieve this. Please upload it to this thread as a .TXT file. 

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi Mel3066, 

       

      Thanks for the error log. I can't find a particular error in this log, can you please clear your AccountRight cache, once cleared can you try to create the ABA file again ?

       

      Do let me know how you go. 

      • Mel3066's avatar
        Mel3066
        Contributing User
        2 years ago

        Hi Melisa,

         

        It didn't work...  😭  Anything else I can try?

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