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Mel3066's avatar
Mel3066
Contributing User
3 years ago

Problem Creating a Payroll ABAB Bank File

Hi,   I've just taken over payroll in the company I work for, although I have many years Myob Payroll experience in my previous company.  I have administrator access and I've sorted out adding myse...
Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Mel3066, 

 

After this error has appeared can you retrieve the diagnostic log (error log) manually, this post has instructions on how to retrieve this. Please upload it to this thread as a .TXT file. 

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Mel3066, 

     

    Thanks for the error log. I can't find a particular error in this log, can you please clear your AccountRight cache, once cleared can you try to create the ABA file again ?

     

    Do let me know how you go. 

    • Mel3066's avatar
      Mel3066
      Contributing User
      2 years ago

      Hi Melisa,

       

      It didn't work...  😭  Anything else I can try?

    • Mel3066's avatar
      Mel3066
      Contributing User
      2 years ago

      Hi Melisa,

       

      I've had someone else at work look at this with me, we've just uploaded a new error log file.  From what we can see, it looks like our one drive is not writing the error file to that location.  I don't know how to change the file save path of the error log, it would be much better saving to my C drive.  Are you able to help me change this?

    • Mel3066's avatar
      Mel3066
      Contributing User
      2 years ago

      Hi Melisa,

       

      Have you had a chance to look at the new upload attached and the new info given? 

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