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AnaLaranjeira's avatar
AnaLaranjeira
Experienced Cover User
6 years ago
Solved

Public Holidays message alert after updating MYOB

Good morning,

 

Since I updated my MYOB everytime I tried to pay a Public Holiday I got an alert message.

 

I shouldn't got any message like this one, I create a normal payroll category for Public Holidays and quite not sure why before was all ok and now it shows this alert txt.

 

Could you please ??

I attached the image with the message.

 

Thank you so much in advance

Regards

Ana 

  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi AnaLaranjeira

     

    Normally, with public holidays you would just have the one wage category to account for that i.e. no entitlement category. For example, the process outlined on Help Article: Public Holidays.

     

    If you do have an entitlement category I would be asking myself A) why the employee is not linked to the entitlement yet you are paying out a value B) what the purpose of the entitlement is C) as you are paying it out should the employee should it be a negative value for the entitlement?

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  • sholt73's avatar
    sholt73
    Super User
    6 years ago

    out of curiositiy, when you updated myob, which version did you upgrade from?

     

    for example did you upgrade from v19 to 2018.4? I've seen a thread on the forum where this has caused a problem with entitlement balances.

    • AnaLaranjeira's avatar
      AnaLaranjeira
      Experienced Cover User
      6 years ago

      Yes I think it was that... will have to searcht that thread to see what should I do :S

      thanks

  • Steven_M's avatar
    Steven_M
    Former Staff
    6 years ago

    Hi AnaLaranjeira

     

    A feature was introduced to the AccountRight 20xx range so that it now warns a user when an employee entitlement balance will result in a negative. Typically, you would get this if you are using a linked wage category of an entitlement for that employee.

     

    Based on the screenshot you have uploaded, the category is actually not linked to the employee thus you don't have that blue arrow for the category like you do for Sick Pay. What I would recommend doing to prevent this warning coming up accidentally is the following:

    1. Go to Payroll>>Payroll Categories>>Entitlements
    2. Select the individual entitlements and review the linked wages categories of those entitlements.

    What you will find is that one (or more) of the entitlements categories would have that Public Holidays wage category as the linked wages category. To avoid that warning appearing that linked wage category of that entitlement would need to be set to be a different wage category.

    • AnaLaranjeira's avatar
      AnaLaranjeira
      Experienced Cover User
      6 years ago

      Hi Steven,

       

      Thank you so much for your answer. I check all my entitlements and I have a Public Holiday entitlement linked to a Payroll category - called Public holiday. I also double check that all other entitlements weren't linked to the same payroll category (Public holiday) and they weren't so not sure why thid happens :S

       

      It was this that you were mentioning or I didn't undertsand your solution?

       

       

      Also I linked all my employees who are entitled to receive a public holiday to that category so now I have a blue showing. 

      Not sure what I am doing wrong. This all worked before.

       

      Thanks again

       

       

      • Steven_M's avatar
        Steven_M
        Former Staff
        6 years ago

        Hi AnaLaranjeira

         

        Normally, with public holidays you would just have the one wage category to account for that i.e. no entitlement category. For example, the process outlined on Help Article: Public Holidays.

         

        If you do have an entitlement category I would be asking myself A) why the employee is not linked to the entitlement yet you are paying out a value B) what the purpose of the entitlement is C) as you are paying it out should the employee should it be a negative value for the entitlement?