Forum Discussion
Sam_R
3 years agoFormer Staff
Hi Kaftan,
Thanks for reaching out.
Could you please advise if the employee has any pending super payments in the Pay Superannuation/manage payments window from the old employee card?
Kaftan
3 years agoExperienced Cover User
Hi Sam,
No there were no pending super payments in the old card. I needed the problem fixed urgently as the return was overdue so I took the following steps: (the long way around)
- reversed all the payroll payments that were linked to his new card,
- I made his old card active again and updated information that had changed (i.e. hourly rate, bank details);
- deleted the new card,
- re-entered the reversed pay transactions - which then linked to the old (now current) card;
- I was then able to submit the “pay Super” report for the last quarter.
Kind regards,
Kathy
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