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Hi DeeCee001,
Thanks for your post.
So that I can advise further, does this employee's Payroll Activity report reconcile with the Payroll Register report? Is it just their Individual Summary of Payments report that is not showing the correct totals?
Hi Sam_R
Yes the Payroll Activity and Payroll Register's reconcile. The Individual's Summary of Payments is showing two ETP's on dates where the payroll was reversed. And our YTD Verification Report is showing incorrect Total Salary and Wages, and ETP Componet amounts.
- Sam_R3 years agoFormer Staff
Hi DeeCee001,
Thanks for letting me know.
Could you confirm if you have yet transitioned to STP Phase 2?
- DeeCee0013 years agoExperienced User
Hi Sam_R
We have transitioned to STP Phase 2. Not sure of the exact date though.
I have also lodged a Case (ID 138052) with this issue. And have provided our Business Success Manager with a copy of the reports indicating the discrepancies.
- Sam_R3 years agoFormer Staff
Hi DeeCee001,
Thank you for advising.
I can see from your case notes that you have run through all other fixes to resolve this, however, our developers were made aware of this particular ETP issue that you're experiencing and are currently working on a fix to resolve this.
If you had any further queries that I can help with in the meantime, please do reach out.
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