Forum Discussion

WZelada's avatar
WZelada
Contributing User
2 years ago

First july 2023 payrol is not processed by MYOB

Hi, I am using AccountRight Plast last version 2023.5.1 I completed and reported to ATO end of financial year payroll. Now, After entering all data for the first payrol of 2023-24 and clicking recor...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi WZelada 

 

Thank you for the post and I'm sorry to hear that you've had this experience. Please provide me a screenshot along with your serial number via Private Message so I can further check on this.

 

Please let me know if you need further help.

 

Kind regards,

Sai

WZelada's avatar
WZelada
Contributing User
2 years ago

Hi Isaiah_C 

Checking the data of all employees as I am unable to process the first payroll of the new financial year after completing the end of the financial year and reporting to ATO.

In the new financial year 2033-24 I tried to send to ATO an event to synchronize the Initially then I got this message:

image.png
When checking the staff data I got the below error.

Our details are as follows:

Client: Victorian Women’s Trust Limited

Product: AccountRight Plus AU 2023.5.1

Company file ID 4

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 years ago

    Hi WZelada 

     

    Thank you for the information. Please try to clear the cache or use different browser and let me know how it goes.

     

    I have removed the screenshot. Please do not add private information like serial number and ID on public posts in the future and you can share these details when a moderator reaches out to you seeking additional information.

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • WZelada's avatar
      WZelada
      Contributing User
      2 years ago

      We have tried 3 computers and different browsers. The issue is not on my side but on yours. How do we get this fixed?

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        2 years ago

        Hi WZelada 

         

        Thank you for your patience. We are investigating about the issue that is occurring. Once we have an update, we will inform you and we will do our best to resolve your issue. 

         

        Kind regards,

        Sai

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