Hey everyone,
Yes, there’s a known issue with recording super payments and we’re aware of it. Our developers are already investigating. If you haven’t submitted a support case yet, we recommend creating one via My Account so your account is tagged as affected and you’ll be notified as soon as it’s resolved. If you’ve already got a case lodged, you’re all set and don’t need to create another.
Cheers,
Doreen
I was given a suggestion from MYOB support to increase the threshold for the payment & I believe that was the problem for me. Payment has now been processed.
Thanks Traci, you're a legend. That fixed my problem too.
