Old Super Amounts have disappeared

Hi Chris

I do still need help on this.

I wonder if it relates to the changes with Super, as this employee is under 18.

She has outstanding super amounts that have never been paid previously (ie 2021 - 2022) as I have been asking and asking for her Super details and she kept asking me to wait until she had sorted out a super fund.

I can find the amounts in the Super Details report (as per screen shot) But you will see she has no super fund set up in her payroll card file, and these amounts are not comining up as outstanding if I try and go in and Pay Superannuation and change the dates right back as per that screenshot. 

Thanks for any help you can offer.

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ChrisMYOB wrote:

Hello JenniSk 

 

Thank you for your post, can you please provide me with some more details about this, such as if the employee is not showing up or if the super amount isn’t showing up for the employee. If you can please provide a screenshot of the window so I can see that would be helpful ( Please note; make sure to hide any sensitive information from the screenshot). 

I am also linking a Help Article on Troubleshooting Pay Super payments for assistance.

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