Forum Discussion

PerspectRec's avatar
PerspectRec
Experienced User
3 years ago

Re: Processing the first Payroll of the financial Yr

We have processed our first payroll today of in excess of 100 people.  The payroll can be saved part way through, but once completed and you go through the record process, the processing screen comes up with 0 pays processed and all entries disappear.  Extremely frustrating.

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi PerspectRec JoF1,

     

    So that we can investigate this further, could you please provide the last 4-digits of your serial numbers + Company File ID this issue relates to? (Help>About MYOB AccountRight>Company File ID:__?)

  • PerspectRec's avatar
    PerspectRec
    Experienced User
    3 years ago

    We continue to have this issue, having processed the first pay of the new financial year a short while ago but all zero's on the processed screen.  The payroll entries have then disappeared.  I can see that this was an issue for some last year and MYOB had to run a script for the fix.  Is that happening now?

  • PerspectRec's avatar
    PerspectRec
    Experienced User
    3 years ago

    Are you still having issues with payroll recording?  MYOB helplinie simply tell me after talking with them for 20 minutes already that they will put me through to a payroll specialist but the wait is 2 hours 57 minutes!   I can go through to tech help and wait a little over an hour.

     

    I have looked back at the forum from this time last year and see that some people had the same problem as we are having and a script was run by MYOB over the file to correct the issue.  Has anyone needed to do this so far or is everyone just waiting for the problem to resolve?  We need to wrap up our payroll today to pay Thursday.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi PerspectRec JoF1,

     

    So that we can investigate this further, could you please provide the last 4-digits of your serial numbers + Company File ID this issue relates to? (Help>About MYOB AccountRight>Company File ID:__?)

    • JoF1's avatar
      JoF1
      Contributing User
      3 years ago

      Serial Digits 3423

      File 8

      • JoF1's avatar
        JoF1
        Contributing User
        3 years ago

        Thank you Sam.  All fixed!!!  I have spent 3 hours and 47 minutes on hold and you fixed it within 40 mins.  THANK YOU!!!!!

    • PerspectRec's avatar
      PerspectRec
      Experienced User
      3 years ago

      Thank you Sam.  The last four digits of our serial number are 4702.

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi PerspectRec JoF1,

         

        Thanks for your quick replies. 

         

        I've located both your files and have run the required script that should resolve this error. 

         

        Please close, then re-open your software for the effects of the script to apply.

         

        Please let me know if the issue persists. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • PerspectRec's avatar
      PerspectRec
      Experienced User
      3 years ago

      Sorry Sam, file ID is**772.

       


      Sensitive information removed ^KS

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