Forum Discussion

Lea6751's avatar
Lea6751
2 years ago

Re-instated employee - entitlements incorrect

We had an employee leave in October 2022 only to return in January 2023. I re-instated his card file and noticed there was a balance under Entitlements, so did a negative to get the balance to zero. ...
  • Sean_DC's avatar
    Sean_DC
    2 years ago

    Hi Lea6751 

     

    Thank you for your post.

     

    Check if there's a Difference shown on the Entitlement Balance (Detail) report. That means there's a difference between the entitlement balance from pay runs and the Pay History on the employee's card. This usually happens if the entitlement value has been manually changed in the employee's Pay History.

    To identify the month where this may have occurred, run the Entitlement Balance (Detail) report for the current month, then progressively run the report for the previous month until the Difference shows 0.00. You can then display the employee's Pay History for that month and correct the difference. 

    If your employee is leaving again after a month, you may process a Final Pay again. 

     

     

    Please feel free to post again. I'm happy to assist further.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.

     

DAH57's avatar
DAH57
Experienced Cover User
2 years ago

This also happend to me a couple of years ago, i cannot believe that MYOB has not fixed this yet!

the solution i was told was that it would automatically correct when i rolled into a new payroll year, not sure why but it did

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi dah57 

     

    Thanks for your post and sorry to hear that you've had that experience.

     

    If you are still experiencing the issue, kindly refer to the resolution provided by Sean_DC to fix the issue. Please let us know if you need further assistance regarding that concern.

     

    Best regards,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content