staple super fund not chosen by employee
I recently onboarded 2 new employees and have paid their super based on their details entered and super choice, no problem (one chose our default fund and we followed process to add him a new account...
Forum Discussion
Hi Doreen
That's all well and good however there probably needs to be another solution that myob can look into or make it a lot clearer to the employee when onboarding to prevent this as it is a waste of time and possibly costs of unnecessary fees incurred by the employee by opening an unnecessary additional Super account with our default fund.
Its not really our concern as an employer as we are simply following the employee's instructions on their Super Choice Form however I thought one of the reasons for incorporating the staple super/flare situation was to prevent multiple super accounts being opened for employees with every new job..
As this only started from 1/7/26, I'm going to assume this will happen with other MYOB customers unless there is a fix in place.
Hi natk,
Totally hear you, and that’s really fair feedback. If you’d like to raise this as a product suggestion, the best place is our AccountRight Ideas Exchange board. That’s where our team keeps an eye on feature requests and workflow improvements, so it’s the right spot to suggest making the onboarding flow clearer and helping prevent unnecessary extra super accounts from being opened. It’s definitely the kind of feedback worth putting in front of the product team.
Cheers,
Doreen
