Forum Discussion

KACE's avatar
KACE
Experienced Cover User
6 days ago

Text message

Hi, I use Accountright Australia.  I am currently in New Zealand for four weeks.  I am not receiving text messages from MYOB on my Australian phone.  My international roaming is activated.  I need t...
Doreen_P's avatar
Doreen_P
MYOB Moderator
6 days ago

Hi KACE,

 

I can see why you’d want this working smoothly while you’re away. Since roaming is already activated and the SMS still isn’t coming through, a couple of cozy checks are worth trying next:

 

  • Make sure the time and date settings on your phone are set to automatic.
  • Double-check that your mobile number is saved in the correct format, including the country code.
  • If your number is currently saved starting with 0, try changing it to +61 instead.

If the SMS still doesn’t come through after that, it’d be best to reach out to our support team via the Contact Us page so they can take a closer look at what’s happening with the mobile verification.

 

Cheers,

Doreen

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