Reporting Index Bug - Entitlements

Hi Mike88,

Thanks for the breakdown. Don’t worry, this happens sometimes. A mismatch between the employee card and the entitlement report usually pops up when balances are adjusted manually on the card itself. 

The card file and the summary report pull from two different back-end locations. Tweaking the balance on the card only changes the visual total, it doesn't create a real payroll record. Meanwhile, the report only counts hours from actual processed pay history. To get them matching again, you'll need to remove that manual balance adjustment and record a void pay run to adjust the hours instead. I’ve linked some articles below that explain how these reports and card balances work:

• Viewing an employee's entitlement balances
• Adjusting leave entitlements

Cheers,

Princess