Returned Super Contribution support sheet??

Community

I have recently started the transition from using small business clearing house due to closure and using the myob in house pay super.

No problems with set up, few fund details needed fixing as recently a lot of super companies have made some member changes which I was able to update and check via SBCH as it was still running.

AS a test I decided to send payment for the first week on January pays (Thurs 1st - we run pay week Fri - Thurs), all seamed to go ok then 2 or so weeks later I noticed one of my employees contribution payments was returned. Bit of looking around to see which one it was (only 16 employees so wasn't to bad and the bank reference lead me to the super fund that retuned it)

Question - what is and why did I not receive what I see through this forum known as a "Retunred superannuation contribution support sheet" which I assume give information on what to do in this case. Or is that not a myob thing but maybe a superannuation company form? I assume myobs systems must be designed for these incidents especially with the new laws re super contributions from July 1 were most of us will need to submit and pay weekly.

At present I have simply recieved the return back into the liability account so I can send back out correctly, but as the payment has been marked as paid I can't see a way of un checking it and resending so assume the support sheet may have some info?

Consequently as the first payment took 2-3 weeks to bounce back the one fund issue, I sent the remaining januarys for everyone and the same employees payment, for the other 4 weeks of January, has now just returned yeaterday....