Forum Discussion

BB937's avatar
BB937
Experienced User
3 years ago

Returned Super Contribution

Hello, we use AccountRight Plus, and the PaySuper function, with SuperChoice as the clearing house. I have recieved a mystery deposit in the bank account and after googling the narrative (SPSL App Account) , suspect it is returned contribuiton.  I have recieved no notifications about this, can anyone advise how i clarify this and find out which employee it relates to ?  

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi BB937,

     

    Thank you for your post. 

     

    If you could please send me a private message with the below details, I'd be happy to look into this for you:

     

    • Serial number
    • Business file name 
    • Your name + email 
  • payrollers's avatar
    payrollers
    Experienced Cover User
    3 years ago

    Yes we have received amonts without any notification. 

    On our payments the numbers at the start of the description indicate the date the original batch sent eg 030522.

    Letters at the end of the description may give insight into the fund that returned it eg MLC, BT. 

    Then I had to go back to the reports I produced for the batch and look for an amount that matched one of the employees monthly conribution to that fund. 

    I guess when you have spare time (?!) you could ring MYOB to find out whats happening to the notifications if there is meant to be one being sent. Not something we have got around to yet.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi BB937,

     

    Thank you for your post. 

     

    If you could please send me a private message with the below details, I'd be happy to look into this for you:

     

    • Serial number
    • Business file name 
    • Your name + email 

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