Forum Discussion

AGED's avatar
AGED
User
10 months ago
Solved

Returned Super contributions needing to be re processed to a new fund

The payslip with zero hours and entitlements except for the negative returned contribution and the correct payslip with zero hours/entitlements but the correct amount of Super to be paid cancel each other out?

How do I get a positive number in my Pay Superannuation screen so that funds can be remitted?

  • Not sure if this is what you've done and that's how you've got a negative, and I'm certainly no expert in MYOB, but When I get a super payment back I follow MYOB steps for returned super 

    Reversing and reprocessing superannuation payments - MYOB AccountRight - MYOB Help Centre

    this steps you through reversing the payment (that's the whole payment you submitted for every employee), then resubmitting the payment without the returned member and then resubmitting that employees super (just be careful you enter all the correct dates for when initially paid, when returned etc). I've done this a few times and resubmitted employees super to a new fund and I've only had 1 problem with the process and had to seek extra support.

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  • Kat4's avatar
    Kat4
    Experienced User

    Not sure if this is what you've done and that's how you've got a negative, and I'm certainly no expert in MYOB, but When I get a super payment back I follow MYOB steps for returned super 

    Reversing and reprocessing superannuation payments - MYOB AccountRight - MYOB Help Centre

    this steps you through reversing the payment (that's the whole payment you submitted for every employee), then resubmitting the payment without the returned member and then resubmitting that employees super (just be careful you enter all the correct dates for when initially paid, when returned etc). I've done this a few times and resubmitted employees super to a new fund and I've only had 1 problem with the process and had to seek extra support.

    • AmandaCL's avatar
      AmandaCL
      MYOB Moderator

      Hey Kat4,

      Really great to see our Community members helping each other out. Kudos to you! 

      I've marked your response as a solution and really appreciate you taking the time to help others. 

       

      Hope to see you around on the Forum more!

       

      Feel free to reach out with a Private Message if you have any questions.

      Cheers, Amanda. 

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator

    Hey AGED

    Just following up to see if you still require any further assistance. 

     

    Feel free to send me a Private Message with the following if you have any further questions:

    • Serial Number
    • Business Name 
    • Full Name and Email Address 

     

    Cheers, Amanda. 

     

     

    • AGED's avatar
      AGED
      User

      Hi Amanda,

      Still confused as I have followed downloaded instructions and both the negative and positive number cancelled themselves out resulting in no payment to the appropriate Super Fund

       

       

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator

        Hey AGED,

        I've responded to your Private Message, let's take it forwards from there! 

         

        Cheers, Amanda.