Forum Discussion

Debbyh's avatar
Debbyh
3 years ago

Returned Super Payments how do I find out who it belongs to.

I have had a returned super payment, with a description saying Qsuper. On my payment report this relates to multiple employees but it doenst add up to the total payment.  How do I find out who the pa...
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi Debbyh, 

     

    Thanks for your post. We can check our records to see if the superfund have given information on the reason for the refund, if the fund hasn't given us that information you will need to contact the superfund for more information on that particular refund. Can you please send me a private message with the below details so I can check to see if we have any information on that:

    • Serial number 
    • Your full name and email address 
    • Superfund amount returned 
    • Date of the superannuation payment

     

     

    Update: Have sent information on the returned payments. 

Melisa_D's avatar
Melisa_D
Former Staff
3 years ago

Hi Debbyh, 

 

Thanks for your post. We can check our records to see if the superfund have given information on the reason for the refund, if the fund hasn't given us that information you will need to contact the superfund for more information on that particular refund. Can you please send me a private message with the below details so I can check to see if we have any information on that:

  • Serial number 
  • Your full name and email address 
  • Superfund amount returned 
  • Date of the superannuation payment

 

 

Update: Have sent information on the returned payments. 

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