The solution was easier than the above replies, I had not ticked on the "Pay direct from Accountright" in the card profile. Now it's the first place to look!
Hey Terri520,
Thanks for checking the Pay Super window— you're definitely on the right track. Just a quick heads-up though, returned super payments are best handled through the Manage Payments screen. That's where you can properly reverse the original transaction so it all lines up again. Here's a handy link to guide you through the process. Make sure to choose "Desktop" from the link. Once that's sorted, you'll be able to reprocess the payment and it should show up as expected.
Cheers,
Doreen
Hi Doreen
I use the online version of Accountright Plus and actually, did the link details " Reversing and Reprocessing superannuation payments" for desktop but the SGC contributions didn't show in Pay Super. I assumed I did it wrong and followed the "returned super contributions" which still doesn't show in Pay Super.
Now probably have doubled in my liabilities account.
I did notice that there is no reversal in my Super Payments??
Thanks
Terri
Hi Terri520,
It's a bummer you're having trouble with superannuation payments in AccountRight Plus online. The process for reversing and reprocessing can be a bit tricky. Double check both guides again and make sure you’ve followed everything correctly. If problems persist, our team can give you a hand consider connecting with our live chat agents through our virtual assistant, MOCA or by submitting a support case via MyAccount for further assistance.
Regards,
Shella
