Forum Discussion

bjcexcavations's avatar
bjcexcavations
Member
20 days ago

Self managed super fund ABN issue

Hi,

          We are experiencing an issue with Pay Super for one of our employees. When we attempt to process his superannuation payment, we receive an error stating that the ABN is incorrect.

 

However, we have verified the employee's super fund details, including the ABN, fund name, and all other information, and everything appears to be correct. We have also confirmed that the employee's wife is a member of the same self-managed super fund, and her employer has been able to process super contributions successfully without any issues. 

He has contacted his accountant and the ATO as well, and they have confirmed that everything is correct and that the ABN is active.

Please see the screenshot showing the error message.   

Can anyone advise what may be causing this error?

 

Thanks!

 

 

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    14 days ago

    Hi bjcexcavations, 

     

    Sorry for the delayed responsne. That does seem unusual, especially since you’ve already confirmed the super fund details are all correct.

     

    Based on the screenshot, MYOB is seeing this SMSF as invalid for Pay Super, so it won’t let that contribution go through and asks you to deselect the payment.

     

    Since you’ve already confirmed the ABN is active and the fund details are correct, you’ll need to contact support so they can look into why Pay Super is still flagging it this way. You can do that by creating a ticket in My Account or chatting with our team through MOCA, our viirtual assistant. 

     

    Regards,
    Genreve 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home