When trying to set up PaySuper on MYOB Business, it takes me straight to the verification page. No $0.01 deposit has been received in our bank account. How can I tell if PaySuper ahs already been set up, and if so how can I get the verification code??
Hi Tjones6160,
If you're being taken straight to the verification page, that usually means Pay Super is already part-way through being set up. The 1 cent deposit can take 2-3 business days to show up on your bank statement, so it's worth giving it a little more time before it appears. Also, if you set yourself up as the Authoriser or Pay Super Administrator during sign-up, you should receive a verification code via SMS. It might be worth double-checking your messages, just in case.
To double-check where things are at and what to do next, this guide walks through it step by step: Set up Pay Super.
Regards,
Sai
Thanks for the response. If this was part set up it was months ago and we have not received the deposit of any sms. Is there somehow we can reset this and start the set up again? Or can we identify when the $0.01 was deposited or who the code was SMSm'd too. I have referred to this link several times but it gives not give any further instructions if sent straight to verification.
Hi Tjones6160,
Given it was started months ago and there's been no $0.01 deposit or SMS come through, there isn't a way to reset the Pay Super setup or check where the code was sent from. Once it goes straight to the verification screen, it needs to be picked up on the backend. The best next step is to reach out directly to our Pay Super team by emailing paysuper@myob.com. They'll be able to look into what's happened with the setup and get things moving again for you.
Regards,
Sai
