Single Touch Payroll Reporting to the ATO
Hi There, we have had two pay runs rejected by the ATO. I have since fixed the small issue and MYOB says that once the issues have been fixed and a new pay run has been accepted then these reject...
Forum Discussion
Hi GORRE,
Thanks for your detailed input. If those rejected pay runs still aren’t showing in the ATO portal, you can first double‑check their payroll reports specifically the YTD, Payroll Activity and Payroll Register reports. If the rejected pays are included in those YTD figures, you should then send an STP update event so the correct totals are pushed through to the ATO.
Regards,
Earl
Thanks for your suggestions Earl. Did you mean the Myob Payroll Activity and Register reports or the ATO Portal reports? All pay-runs appear in Myob reports and Myob is correct. I have selected 'Send Update Event' button on the Single Touch Payroll Reporting and still nothing has changed on the ATO Portal. I am thinking that perhaps I should do the payruns again and declare them to the ATO but then reverse them out of Myob and not declare the reveral. Thoughts? thankyou
Hi GORRE,
That’s an odd one. Normally, an update event will fix the YTD figures. I wouldn’t redo or reverse those pay runs, as that can just make your STP history messier, and STP is all based on year‑to‑date figures anyway. Since your MYOB payroll reports look right and an update event hasn’t fixed what the ATO is showing, the best move is to get in touch with our support team so they can check the actual STP submissions and sort out the ATO figures properly in the background. You can reach out by lodging a support request via My Account or by chatting with the team through MOCA, our virtual assistant.
Regards,
Genreve
