Single Touch Payroll Reporting to the ATO
Hi There, we have had two pay runs rejected by the ATO. I have since fixed the small issue and MYOB says that once the issues have been fixed and a new pay run has been accepted then these reject...
Forum Discussion
Hi Genreve,
thanks for the info. I have tried twice to get in touch for help with 'My Account' giving a full explanation and nothing happens. If I go back in straight away no issue has been reported. Very Frustrating. Is there a link I can make an appointment to speak with someone as I have done in the past. We really need to get our figures right by June 30
thanks
Hi GORRE,
I can see how that can certainly get you frustrated. Yes, you can still book an appointment as you’ve done before.
If you’re using AccountRight, you’ve got access to Priority Support, which lets you book a dedicated 30-minute call with one of our specialists.
Just head to our Getting help and support page here:
https://www.myob.com/au/support/myob-business/get-help-support/getting-help-and-support
Under “What if I need more help?”, choose Priority Support (AccountRight users) and follow the prompts to book a time that suits you.
Regards,
Genreve
Thankyou Genreve. Have tried this now following your link and Myob says I don't have access to this level of support which is strange as I Definity have in the past.
We have Myob AccountRight Premiere Additional Subscription and yet when I select 'Book a Priority Support Specialist' as was advised - we are told we do not have access to that page as we need a subscription.
