I am encountering an issue while trying to reverse the payslip. The error message "Singletouchservicepayrollerror (100110)" is being displayed, and I am unable to proceed with the reversal.
Could you kindly assist as soon as possible? We need to process the salary payment today, and your prompt support would be greatly appreciated.
Kind regards,
Jay
Hi Jay_Goodwill,
Thanks for sharing the error log details! To fix the "SingleTouchPayrollServiceError (100110)" issue, make sure your computer is running a supported version of Windows. You can check the currently supported operating systems on this link. If your Windows version is outdated, please contact your IT provider to update your computer's Windows version, including all necessary Windows updates and security updates.
If you're already using a supported Windows version and have completed all updates but the issue persists, you'll need to reach out to our support team for further investigation. You can contact them via live chat through the virtual assistant MOCA or submit a support ticket via MyAccount.
Cheers,
Princess
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