Forum Discussion

dmp_1963's avatar
dmp_1963
Contributing User
2 years ago

What does "SingleTouchPayrollServiceError (100106) mean

I have tried now at least six times to reverse two incorrect pays from June 2023 (in order to finalise my STP/Payment summary procedure for 2023).  Each time I've ried to reverse a transaction, I get an error message that something has gone wrong and MYOB needs to close. (It's now beyiond a joke that I also get the message "this does not happen often, blah, blah, blah") Any help would be appreciated. TIA

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, dmp_1963 

     

    Thanks for your post.

     

    Kindly attach a screenshot of the error message that you received so we could investigate it further on our end. Also, please clear the cache of your AccountRight. To do this, kindly check The Help Article Clearing the AccountRight Cache

     

    Please let me know how it goes.

     

    Best regards,

    Doreen

    • dmp_1963's avatar
      dmp_1963
      Contributing User

      Thanks for offering your help Doreen. However, as I'd wasted toomuch time on this, I restorecd my previous back and have re-entered what I need. I will also clear the cache as suggested. Thanks and kind regards

      DMP

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator

        Hi, dmp_1963 

         

        Thanks for getting back to us.

         

        Sorry to hear about the experience you've had. We will continue to strive harder to provide a seamless experience and service. We are glad to hear that you were able to enter the details you needed. Please feel free to post again if you require any further assistance. We are happy to assist. 

         

        Best regards,

        Doreen