I am in need of assistance , i have recently upgraded to 2024.4.1.5 and today i had to reverse a payslip , but it come up with error singletouchservicepayrollerror 100106 .
Can anyone offer some advise as Myob unable to assist as usual!
HI macfesto,
We're aware of the STP lodgment delays and have identified the issue. Please know that our team is actively working on fixing this delay. We really appreciate your patience during this time.
For real-time updates on this issue, you can check out our status page at status.myob.com.
Don't hesitate to create a new post anytime you need further assistance.
Cheers,
MYOB
its not the issue of STP lodgement , as i use an outside program and not myob.
issue is it won't let me reverse a payslip, never had this issue before , i believe it has something to do with the new update!
We are trying to delete a payslip we just post in the run and also have never experienced this before. We also did the new update this morning. So assuming it is a problem with this.
Thanks for clarifying the error message that shows up after reversing pay runs. Since there aren't any official reports of this issue, I recommend clearing your app's cache to see if that fixes it. If the error message still appears after that, please send us a copy of the diagnostic log.
Let us know if you require further help with this.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi Genreve,
I have tried clearing the cache.
Thanks we will give that a try
Hi macfesto,
Thank you for clearing your browser cache. The error you're encountering when reversing a pay slip might be linked to the ongoing STP lodgment delay, as reversing a pay run removes the associated payment information from your STP reports. Our team is actively investigating this and working to restore services as soon as possible.
Feel free to post anytime you need further assistance.
Cheers,
Princess
