Forum Discussion

dmp_1963's avatar
dmp_1963
Contributing User
2 years ago

What does "SingleTouchPayrollServiceError (100106) mean

I have tried now at least six times to reverse two incorrect pays from June 2023 (in order to finalise my STP/Payment summary procedure for 2023).  Each time I've ried to reverse a transaction, I get...
Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, dmp_1963 

 

Thanks for your post.

 

Kindly attach a screenshot of the error message that you received so we could investigate it further on our end. Also, please clear the cache of your AccountRight. To do this, kindly check The Help Article Clearing the AccountRight Cache. 

 

Please let me know how it goes.

 

Best regards,

Doreen

  • dmp_1963's avatar
    dmp_1963
    Contributing User
    2 years ago

    Thanks for offering your help Doreen. However, as I'd wasted toomuch time on this, I restorecd my previous back and have re-entered what I need. I will also clear the cache as suggested. Thanks and kind regards

    DMP

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, dmp_1963 

       

      Thanks for getting back to us.

       

      Sorry to hear about the experience you've had. We will continue to strive harder to provide a seamless experience and service. We are glad to hear that you were able to enter the details you needed. Please feel free to post again if you require any further assistance. We are happy to assist. 

       

      Best regards,

      Doreen

      • dmp_1963's avatar
        dmp_1963
        Contributing User
        2 years ago

        THANKS Doreen.  I find the Technical support LESS thanhelpful, but I do appreciate you following up on my concerns. 

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