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Hi KerrieP77,
Sorry to hear about this. From AccountRight Server Edition (version 2022.4 onwards), AccountRight will check for available updates, download them and update you to the latest version automatically. Our Help Article Updating an AccountRight network has the information and instructions on how to set up automatic updates on a network.
If you're still having issues after setting that up please retrieve the latest diagnostic log of the AccountRight file and attach it as a .TXT file to this post so I can take a look into this for you.
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