Forum Discussion

Ck63's avatar
Ck63
Trusted Cover User
1 year ago

STP Error code

My payroll report on STP reads Rejected with the following comment:     We experienced an unanticipated failure while communicating with the Agency. (ATO error code: 6d9598fabc2e48c1efafa74d23a29...
robmccudden's avatar
robmccudden
Member
11 months ago

Hi Folks,

 

STP2 has been horror show for us.

ATO say MYOB is faulty

MYOB dont know how to fix.

 

Freaking circus of MYOB support 

 

issue 1   We have stp batches that have been rejected by the ATO - MYOB reckon it was caused by a wayward character in an employee address (more like poor programming).

Reconciled to the last cent, 3 stuck batches, Payroll activity = Payroll registry = summary of payments, does not equal STP.

Nufties cant fix.

 

Issue 2  STP is allocating income and tax to the wrong employee.  Payroll activity = Payroll registry = summary of payments =  STP, but different in Mygov

Nufties cant fix.

 

Thanks for listening (cause thats all you get with MYOB).

 

Rob

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