Forum Discussion

Ck63's avatar
Ck63
Trusted Cover User
10 months ago

STP Error code

My payroll report on STP reads Rejected with the following comment:     We experienced an unanticipated failure while communicating with the Agency. (ATO error code: 6d9598fabc2e48c1efafa74d23a29...
robmccudden's avatar
robmccudden
Member
9 months ago

Hi Folks,

 

STP2 has been horror show for us.

ATO say MYOB is faulty

MYOB dont know how to fix.

 

Freaking circus of MYOB support 

 

issue 1   We have stp batches that have been rejected by the ATO - MYOB reckon it was caused by a wayward character in an employee address (more like poor programming).

Reconciled to the last cent, 3 stuck batches, Payroll activity = Payroll registry = summary of payments, does not equal STP.

Nufties cant fix.

 

Issue 2  STP is allocating income and tax to the wrong employee.  Payroll activity = Payroll registry = summary of payments =  STP, but different in Mygov

Nufties cant fix.

 

Thanks for listening (cause thats all you get with MYOB).

 

Rob

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