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Fabulous_WM's avatar
Fabulous_WM
Experienced Cover User
2 years ago

STP Error

Hi,   I had a STP reporting error as below.    How do I declare this pay event?   Thanks.    
Leneth_A's avatar
Leneth_A
MYOB Staff
2 years ago

Hi there

 

Thanks for your post and Welcome here in the Community Forum. We apologize for the inconvenience caused to you and we appreciate your patience on this matter.

 

We are aware that some clients do experience 'Something went wrong' error in STP. Please refer to this post for any updates regarding the issue about accessing the STP reporting center.

 


Cheers,
Leneth

  • Fabulous_WM's avatar
    Fabulous_WM
    Experienced Cover User
    2 years ago

    Hi Leneth, 

     

    I checked the post but I still can't see the solution for declaring the pay event recorded?

    What should I do?

     

    Thanks

     

    • Leneth_A's avatar
      Leneth_A
      MYOB Staff
      2 years ago

      Hi, Thanks for the update on this.

       

      Currently, this is something that has been lodged with the required team and we have added your interest in getting that resolved, however, we don't have a timeframe for resolution of that situation.

       

      We will inform our users here whenever we have an update from the team. Thanks once again we genuinely appreciate your patience and understanding.

       

       

      Please don't hesitate to post again if you need help in the future.

       

      Cheers,
      Leneth

      • Fabulous_WM's avatar
        Fabulous_WM
        Experienced Cover User
        2 years ago

        Hi

        i just checked the updates on 29/06/23 regarding the post you sent me the link to, and it mentioned that the issue has been resolved. However, I couldn't find any info/instructions regarding declaring the pay run that hasn't been sent to the ATO. 

        Could you please advise me on this? I need to finalise last year's pay? 

        Thanks

         

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