Forum Discussion

NoraHu's avatar
NoraHu
Contributing User
10 months ago
Solved

STP Set Up Error

Hi

I try to set up STP for our client. However, When I choose roles, It shows something went wrong. Please try again or refersh the browser. It happened to couple client's files.

 

Someone could help?

Thank you in advance.

Nora

  • Princess_R's avatar
    Princess_R
    10 months ago

    Hi NoraHu,

     

    Thank you for your post.

     

    Regarding your concern with the error message, I've checked on our back end, and there's no known issue regarding this error message. Can you try to clear AccountRight's cache to see if the issue still persists? Also, please make sure to enter the correct agent's ABN and RAN.

     

    Let me know if you require any further assistance. I'm more than happy to assist.

     

    Cheers,

    Princess

     

     

1 Reply

Sort By
Replies have been turned off for this discussion
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    10 months ago

    Hi NoraHu,

     

    Thank you for your post.

     

    Regarding your concern with the error message, I've checked on our back end, and there's no known issue regarding this error message. Can you try to clear AccountRight's cache to see if the issue still persists? Also, please make sure to enter the correct agent's ABN and RAN.

     

    Let me know if you require any further assistance. I'm more than happy to assist.

     

    Cheers,

    Princess