Forum Discussion

Contributing User

4 months ago

Solved

STP Not available

After the update to 2025.9.1.3 last night we are currently experiencing an error message saying STP Not Available - Your organization is not registered for Single Touch Payroll.

We have reconfirmed our ATO STP link and are still getting the error. We can get around it by going manual lodging through Payroll Reporting.

Has anyone else had this error?

Thanks
Deb

STP

AmandaMYOB
3 months ago
Hey everyone.

The STP Reporting issue has now been resolved. Thank you for your patience whilst we worked to fix it.

48 Replies

Edwina
Experienced Cover User
4 months ago
Its now 1.30pm Eastern Daylight Savings Time and its still not working.
Nicole6090
Member
4 months ago
Yes I received the same error, 9:50am WA, Myob accountright desktop version and after the last update.
Ali_Darani
Cover User
4 months ago
Yes, same - just tried to lodge via Desktop version - same error. Lodged online all ok.

Thanks Ali
Isaiah_C
MYOB Moderator
4 months ago
Hi Everyone,

Thanks for flagging this with us. We're aware some folks are getting the "STP Not Available" message at the moment. Our team's already on the case and working hard to get it sorted as quickly as we can. Really appreciate your patience while we wrangle this one. In the meantime, you can keep an eye on updates over at our status hub for the latest info.

Regards,

Sai
KarenHall
Experienced Partner
4 months ago
Yes it is not working using the Desktop version however it reports correctly by lodging through the Web Browser.
Debslee
Contributing User
4 months ago
Looks like there is an issue, it is now listed as an incident on the MYOB Community Connect. They're in the process of trying to resolve it now.
LSilvani
Member
4 months ago
Yes, just processed my payroll and had the same message.
Trying to get answer on live chat.
AnitaNK1
Member
4 months ago
Yes! Just tried to do mine and got the same message.