Forum Discussion

TPGaccs's avatar
TPGaccs
Contributing User
2 months ago

STP not balancing

One of our employees PAYG in STP doesn't match with the report in MYOB.  

Not sure how to find out where the amounts have changed?

Any help would be greatly appreciated.  

Thank you

  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi TPGaccs,

     

    I see you're having a bit of a pickle with your STP not lining up. No worries, we'll sort this out. First off, let's see if your payroll activity and payroll register reports match. If they do, try processing a $0 payment with today’s date, wait for it to be accepted, then check the YTD verification report. If the reports don’t match, it means there’s been a manual change to the employee’s pay history. The activity report pulls from processed payments, while the register and YTD reports come from the pay history. To fix this, just adjust the pay history back to what it should be and then process that $0 pay to update STP. 

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

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  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi TPGaccs,

     

    I see you're having a bit of a pickle with your STP not lining up. No worries, we'll sort this out. First off, let's see if your payroll activity and payroll register reports match. If they do, try processing a $0 payment with today’s date, wait for it to be accepted, then check the YTD verification report. If the reports don’t match, it means there’s been a manual change to the employee’s pay history. The activity report pulls from processed payments, while the register and YTD reports come from the pay history. To fix this, just adjust the pay history back to what it should be and then process that $0 pay to update STP. 

     

    Feel free to get in touch if you need more help.

     

    Cheers,

    Princess

    • TPGaccs's avatar
      TPGaccs
      Contributing User
      31 days ago

      Hi Princess,

      I did $0 payroll run and it fixed my issue.

       

      Thank you for your help  :)

  • DianneHSS's avatar
    DianneHSS
    Cover User
    2 months ago

    I am having the same issue. My payroll activity  and my payroll register both match nicely. However there is a significant difference in what is listed in the EOFY finalisation YTD verification report. I have no idea how to correct this, I have searched all your comments for an answer, but cant find anything. thanks, Dianne 

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      30 days ago

      Hi DianneHSS,

       

      I see you’re running into some bumps with your EOFY verification reports! This can happen for a few reasons. It could be something like incorrect payroll transactions or issues with the employee's card. Since your payroll activity and register are in sync, you might want to try sending an update event. Once it's accepted, check your YTD verification report again. If that doesn't do the trick, try running monthly payroll reports to pinpoint any discrepancies. 

       

      Feel free to get in touch if you need more help.

       

      Cheers,

      Princess

       

       

       

       

  • DianneHSS's avatar
    DianneHSS
    Cover User
    30 days ago

    Thank you, I ended up running a 0 dollar pay run and that updated everything. Reading through the forums, this seems to be the solution for most, so is it a glitch in myob as to why the problem is occuring?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    28 days ago

    Hi DianneHSS,

     

    I'm glad to hear that the $0 pay run trick worked for you in fixing your payroll reporting issue. This is a common tip shared in our forums. As for why this issue happens, it's not always clear. It could be that the reports aren't syncing properly. The update event is meant to refresh your data for EOFY, especially if your payroll register and activity are correct.
     
    Feel free to get in touch if you need more help.
     
    Cheers,
    Princess