Hi Eliane,
Thanks for sharing your concern.
I understand the importance of ensuring accurate reporting in your file. Here's what I suggest: first, compare the information in your Payroll Register and Payroll Activity reports. If they match, you can simply send an update event to correct the figures in the YTD verification report. However, if they don't match, I recommend double-checking the reporting Category for the RESC to ensure accurate reporting.
If you need further assistance after checking these steps, please feel free to let us know. We're here to help.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Genreve
Hi Genreve_S
Thanks for responding!
Yes, both reports match.
I actually did send an update event the day after the payroll, because I had to reinstate an employee that I terminated months ago.
The figures didn't change in the YTD Verification report. It's still showing me the wrong information.
If this is not an updated event, please give me instructions on how to create an updated event that will fix the YTD verification report.
What I don't understand is the fact that STP sent the figures to the ATO correctly, as ATO figures match all two reports you asked me to check. The difference between the Gross Payment is exactly the RESC amount to date between the ATO and my reports (this is correct).
It's your Verification Report that is giving me the wrong information. RESC Category is set up the same way as March (that reconciled), nothing changed. RESC is not the problem here.
The problem is the gross payment including ordinary time, allowances and overtime and PAYGW and super on this last paycheque that shows "accepted". This paycheque is not included in the Verification report despite being sent to the ATO and ATO has received it.
I'm beginning to think that there's a glitch with the Verification Report.
Hi Eliane,
Thanks for the response.
From the details you've shared, it seems like your issue may require some deeper investigation and troubleshooting. I'd recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support through my account at myob.com. They'll be able to provide personalized assistance and guide you through resolving the problem.
If you need any other help in the meantime, don't hesitate to start a new thread.
Thanks,
Genreve
I emailed My Account at MYOB 2 months ago and still have not had a response.
I continue to have the same issue, I thought it would fix itself with new payroll runs, but it has not.
This is a technical issue because my reports match the ATO figures, but the MYOB Verification Report is out.
This is now urgent, as I have to send the employees Payment Summaries out and finalise payroll.
Please reply urgently, thanks, Eliane
I have the same problem and want to finalise year. Since most MYOB reports and ATO reports are correct I am hoping I can just ignore the STP Verification report which is out by a lot (and I can't figure out why)
