Forum Discussion

Eliane's avatar
Eliane
Trusted Cover User
1 year ago

STP not matching ATO Figures or MYOB Payroll Reports

Hi all,   I reconcile our YTD Verification, ATO and Payroll reports monthly, so no surprises at the EOPY, and up until end of March it reconciled fine!    I noticed for the month of April, one of...
Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Eliane, 

 

Thanks for the response. 

 

From the details you've shared, it seems like your issue may require some deeper investigation and troubleshooting. I'd recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support through my account at myob.com. They'll be able to provide personalized assistance and guide you through resolving the problem.

 

If you need any other help in the meantime, don't hesitate to start a new thread.

 

Thanks,
Genreve

Eliane's avatar
Eliane
Trusted Cover User
1 year ago

I emailed My Account at MYOB 2 months ago and still have not had a response.

I continue to have the same issue, I thought it would fix itself with new payroll runs, but it has not. 

 

This is a technical issue because my reports match the ATO figures, but the MYOB Verification Report is out. 

 

This is now urgent, as I have to send the employees Payment Summaries out and finalise payroll. 

 

Please reply urgently, thanks, Eliane

  • BevWinter's avatar
    BevWinter
    Cover User
    1 year ago

    I have the same problem and want to finalise  year.  Since most MYOB reports and ATO reports are correct I am hoping I can just ignore the STP Verification report which is out by a lot (and I can't figure out why)

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.