STP Report Not Showing Employees – Assistance Required

Question

Hi MYOB Support,I’m trying to submit the STP report for employee Shubham Shubham under Krisbansal Pty Ltd to the ATO. Still, I’m unable to proceed as no employee names are appearing under the STP reports screen. The pay run has already been posted, but it’s not showing up in the STP reporting section.I’ve attached screenshots of both the processed pay run and the STP reporting screen where the employee is missing. Could you please assist in resolving this issue?

genreve_s · Answer

Hi Rakss,&nbsp;
&nbsp;
Thank you for attaching screenshots, that’s certainly a strange one. When you open the STP screen and see nothing showing for a pay period, even though you’ve already processed a pay run, it’s usually because the pay runs were set up before you got STP up and running. Pay runs done before STP is set up won’t show up in the STP window, the software just skips them. The good news is, any pay runs you create from here on out will show up as normal. So you’re all sorted for your next lot of pays.
&nbsp;
If that’s not what's causing it, just give us a shout and we’ll take a closer look for you. You can send us a support ticket in MyAccount, or jump on our live chat through our virtual assistant, MOCA.
&nbsp;
Regards,Genreve&nbsp;

Forum Discussion

STP Report Not Showing Employees – Assistance Required

1 Reply

Looking for something else?

Related content

Bookkeeper required

MYOB assist

MYOB Assist missing Quotes ?

MYOB Assist App User Access

MYOB Assist vs Capture App

Server update required

Assist App doesn’t work as Read Only

Payroll - creating new employee