STP Reporting
Has anyone had a problem with prefill figures in ATO site? We had a pay reversal which is not reflected in the ATO prefill PAYG figures. in MYOB file the reversal looks correct, but in the payroll re...
Forum Discussion
Hi AshcroftIGA,
Since the reversal is not reflected on your ATO prefilled PAYG figures, I'd recommend sending an update event and then checking the values in the reports. If the values are correct, make sure to check the ATO prefill PAYG figures again.
Feel free to let us know if you need any other help.
Thanks,
Genreve
hi that's the first thing I did. it didn't work.
Hi AshcroftIGA,
We've seen instances where discrepancies between MYOB records and the ATO prefill figures can occur, especially after a pay reversal. While the reversal might look correct within the MYOB software, it's crucial to ensure that this adjustment is properly reflected in the ATO's payroll reporting.
Check if the pay reversal is appearing as a separate event or if it was reported correctly. Confirm that the negative adjustment is included in the final figures.
Ensure that the YTD figures match what has been reported to the ATO. Any differences can affect the prefill figures.
Log into the ATO Business Portal and cross-check the reported figures with what is expected. If the negative pay isn't reflecting correctly, it may indicate that the reversal wasn't transmitted properly.
If you continue to experience issues, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. You can also consult with an accounting professional to ensure accurate reporting.
Regards,
Sai
