STP

Hi Hannah,

I got a call not at 9.00am like I was supposed to but I think it was about 10.30am last Friday saying that it was back end MYOB problem and they would fix it within 1/2hr and ring me back.  They didnt ring back when they said they were going to but I had a quick look and it seems it might be fixed.  They tried to phone again when I was driving about 3hrs later but I was unable to answer the call.

I havnt tried to lodge a pay run as yet but will today.  My next question is that it took approx 10hrs of wasting my time trying to get this issue fixed.  It certainly isnt my cleints fault nor mine.  I need to be paid for the 10hrs of my time wasted trying to fix an issue that was MYOBs fault.  How do I make a claim for reimbursement of my time.  I dont feel that my cleint should have to pay for this.  Regards

Dianne