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Kinpel97's avatar
Kinpel97
User
8 months ago
Solved

STP

Hi,

 

My client has been lodging payruns and keeps getting the 'the state entered in this employee's address is either blank or in the wrong format. (ato error code: )'. I have gone into the employee's card file and updated the state which is selected from the dropdown anyway. And then, filed the payruns that were not filed after the rejected ones. However, it is still getting rejected with the same error. Can you please help on fixing this? They have got a number of rejected payruns now. Thanks!

  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hi, Kinpel97 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Since you can confirm that you were able to select the state from the dropdown, kindly remove the address entered and then try to enter a different address to see if the issue will show again. Also, kindly make sure that there are no unnecessary characters entered.

     

    Please let us know how it goes on your end. 

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi, Kinpel97 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Since you can confirm that you were able to select the state from the dropdown, kindly remove the address entered and then try to enter a different address to see if the issue will show again. Also, kindly make sure that there are no unnecessary characters entered.

     

    Please let us know how it goes on your end. 

     

    Best regards,

    Doreen

    • Kinpel97's avatar
      Kinpel97
      User
      8 months ago

      Hi Doreen,

       

      Thank you for your reply.

       

      I have fixed this now. The pays kept getting rejected because they were processed before the address update. Once the payrun was processed after the update, it worked!

       

      Thanks,

      Kinga

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        8 months ago

        Hi, Kinpel97 

         

        Thanks for updating us.

         

        We're glad to hear that the issue has been resolved. Please feel free to create a post again if you encounter any further issues and one of the MYOB Moderators will attend to it. 

         

        Best regards,

        Doreen