Forum Discussion

Kinpel97's avatar
Kinpel97
User
10 months ago
Solved

STP

Hi,   My client has been lodging payruns and keeps getting the 'the state entered in this employee's address is either blank or in the wrong format. (ato error code: )'. I have gone into the employ...
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, Kinpel97 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Since you can confirm that you were able to select the state from the dropdown, kindly remove the address entered and then try to enter a different address to see if the issue will show again. Also, kindly make sure that there are no unnecessary characters entered.

     

    Please let us know how it goes on your end. 

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, Kinpel97 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

Since you can confirm that you were able to select the state from the dropdown, kindly remove the address entered and then try to enter a different address to see if the issue will show again. Also, kindly make sure that there are no unnecessary characters entered.

 

Please let us know how it goes on your end. 

 

Best regards,

Doreen

  • Kinpel97's avatar
    Kinpel97
    User
    10 months ago

    Hi Doreen,

     

    Thank you for your reply.

     

    I have fixed this now. The pays kept getting rejected because they were processed before the address update. Once the payrun was processed after the update, it worked!

     

    Thanks,

    Kinga

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi, Kinpel97 

       

      Thanks for updating us.

       

      We're glad to hear that the issue has been resolved. Please feel free to create a post again if you encounter any further issues and one of the MYOB Moderators will attend to it. 

       

      Best regards,

      Doreen