Forum Discussion

Ayushmadaan's avatar
Ayushmadaan
11 months ago

SUPER ANNUATION ISSUE

Hi   We onboarded an employee, however we forgot to click the Superannuation option and the employee did not get paid Super for a period of last 6 months. So just wanted to know how can we pay supe...
  • Doreen_P's avatar
    Doreen_P
    11 months ago

    Hi, Ayushmadaan

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If you were not able to tick the superannuation and there were no super recorded for the last 6 months, you will need to calculate first the total of super for those pay periods. Once done, process a payroll with only the super amount in it. You can select today's date as long as it is within the payroll year. If there are pay periods included that were from the last payroll year, have them separated on the pay run and change the date to the last payroll year. For more information, please see the Help Article: Make superannuation payments.

     

    Please feel free to reach out if further assistance is needed.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen

gailmorgan's avatar
gailmorgan
Experienced Cover User

Try going into the payroll, pay super, and select the date from just before he started to now. It should bring up any payments that haven't been processed and you should see them there.

Ayushmadaan's avatar
Ayushmadaan
11 months ago

Hey Morgan

 

Thank you for the update. I have tried those steps, however, it is just showing the most recent super pending (for the last fortnight from the time when it was corrected/marked under his card file).

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi, Ayushmadaan

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If you were not able to tick the superannuation and there were no super recorded for the last 6 months, you will need to calculate first the total of super for those pay periods. Once done, process a payroll with only the super amount in it. You can select today's date as long as it is within the payroll year. If there are pay periods included that were from the last payroll year, have them separated on the pay run and change the date to the last payroll year. For more information, please see the Help Article: Make superannuation payments.

     

    Please feel free to reach out if further assistance is needed.

     

    If my response has answered your inquiry, please don't forget to click "Accept Solution" to help other users find this information.

     

    Best regards,

    Doreen

    • Ayushmadaan's avatar
      Ayushmadaan
      11 months ago

      Hi Doreen

       

      Thank you for reaching out. We ended up contacting the Super company and did a BPAY transfer to the employee's super account. So might try this solution next time if a similar situation comes up . Hopefully this may save us a lot of time.

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        11 months ago

        Hi, Ayushmadaan

         

        Thanks for your response.

         

        You are welcome! Please feel free to reach out if you encounter any issues. We are here to assist you.

         

        Best regards,

        Doreen

  • gailmorgan's avatar
    gailmorgan
    Experienced Cover User
    11 months ago

    Bummer!

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