Forum Discussion

MsK-inthebooks's avatar
MsK-inthebooks
Experienced User
2 months ago
Solved

Super authorisation code not sending

Hi all,    Is anyone else having issues with superannuation authorisation codes coming through on Account Right today?    Trying to process staff super payments for december but no code has been ...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi MsK-inthebooks,

     

    The team is aware of the current issue with the Super Authorization code and is currently investigating. Some users have reported that toggling the airplane mode on and off alleviates the issue.

     

    Regards,
    Genreve

Sppokle's avatar
Sppokle
Experienced Cover User
2 months ago

HI

 

I am still experiencing a problem with receiving an Authorization code, I have tried the work around and that is not working.

 

Kind Regards

 

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hi there Sppokle,

 

We've received an update from our team that there's an issue with receiving the authorisation code for Super. I get that toggling the airplane mode on and off didn't work on your end. With that, I'd suggest to restart your device as well. In addition, make sure that there are no outages with your mobile provider that may affect receiving the authorisation code for Super.

 

Cheers,

Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.