Super authorisation payment - not receiving code via mobile

Hi

I've been having the same issue for the last few hours too, the first time I tried was 9am and the code came though at 12.15pm but is no good now.

All fixed now, thanks Princess.

I am having the same issue today - no authorisation code coming through to my phone.

Hi H_Space,

Sorry to hear you're experiencing issues with the authorisation code not coming through to your phone. To fix this, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to take a look into it and assist you directly.

Regards,

Sai

Hello, I'm having this issue today, I usually process weekly, never had this issue before.

Can someone please help? 

Hi westiesaircon,

This issue needs a closer look at your account by our support team. They’ll need to double-check your roles and permissions to authorise payments, as well as your mobile number for super payments. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards, 
Earl

HI, 

Since the middle of June 2026, I have not been receiving my MYOB code to authorise the superannuation payment. I spent hours on the phone trying to get them to fix my problem, and they did some manual work around and gave me a code. But surely this cannot be a future solution for me

Hi Sppokle,

That doesn’t sound ideal as an ongoing workaround. If you’re not receiving the codes, it’s worth checking a couple of cozy little things first:

• Make sure the time and date settings on your phone are set to automatic
• Double-check that your mobile number is saved in the correct format with the country code and phone number

If your number is currently saved starting with 0 and it’s still not working, try changing it to +61 instead. At the moment, we don’t have any known issues raised with the Pay Super service, so these checks are the best place to start. 

Cheers,

Doreen

All things have never been touched since I joined this company, I have made payday super payments since May 2026 and suddenly on the 1 July I can no longer get a code, I have already been on hold for 49 minutes and no one is answering my call