Forum Discussion

JL21's avatar
JL21
Member
1 month ago

Super Fund Batch failed because of ESA

I tried processing the super payment, but it failed.

The Clearing House returned the following error:

Error Code: 4015
Error Message: Invalid ESA for SMSF 77027574725

(One or more payments to a super fund have failed. Wait for the refund and follow the instructions provided.)

This is one persons super fund and it has worked numerous times before 

When I go to the Super List its blacked out so I cant do anything and dont know why it disappeared 

In the meantime, could you please let me know:

  • Should I reverse the entire super batch?
  • Can I reprocess only Craig's super once the ESA has been added? Do you happen to know what the correct ESA is?

Can I just add it again 

 

 

8 Replies

  • payrollers's avatar
    payrollers
    Trusted Cover User
    1 month ago

    there has been a couple of ESA's shut down end June eg AUSPOSTSMSF. 
    If they had that ESA then looks like MYOB's pulled it from the options and you will need to chase the employee for the fund's new ESA. Means setting up a new Superfund in MYOB lists, cant usually just re-add a new ESA.

  • I have also just had the same thing. Been paying our superfund successfully for over 10 years with no changes and it has happened for the first time today.

  • JL21's avatar
    JL21
    Member
    1 month ago

    OMG thankyou I thought is was just me, and couldnt figure out what happened , I only have one person but it failed the whole batch, I have been on the phone for hours and its ridiculous  thank you heaps 

  • Payrollers

     

    Your suggestion worked thank you so much 

  • Thanks Payrollers & JL21 - it has worked for us too.

  • TerriW86's avatar
    TerriW86
    Experienced User
    1 month ago

    This happened to me too. I had to phone the SMSF's accountant to get the correct ESA

    I have the same query

    Should I reverse the entire super batch     -       all seems a bit unclear

    The reversing process seems simple enough but 

    To reverse an entire Pay Super transaction

    Reversing a Pay Super transaction reverses each of the contributions within the transaction (an individual contribution can't be reversed). It doesn't change any of your employees' pays. It just returns the contributions back to the Pay Superannuation window with all the other unpaid contributions.

     

    seems to be the only instruction not To reverse a single Pay Super Transaction.

    Hopefully when the payment comes back it will all be clearer.

     

     

     

     

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    29 days ago

    Hi TerriW86,

     

    Yes, the guide you’re looking at is spot on. There isn’t an option to reverse just one employee’s payment, so you’d need to reverse the full Pay Super batch. Once you’ve got the correct ESA, you can follow payrollers suggested fix by creating a new SMSF. Self-managed funds can’t be edited, so you’ll need to set up a new one with the updated details and assign it to the relevant employees. Just make sure you use a different name from the one you used before, otherwise it won’t save.

     

    Cheers,

    Princess